FAQs

You have a question? Maybe you will find the answer here!

Order & Shipping Information

You'll get information on the current order process. Depending on the country your order is going to, you'll get a tracking confirmation and will be able to track it on our site at ORDER TRACKING.

No, all of the shipping, taxes and duties will be covered by us!

We're trying to process every order as fast as possible, normaly in 24 and at most 48 hours.

If you need to change or cancel your order, please contact us immediatly: support@odzey.com
Once our manufacturer has processed the order, we'll be unable to make any changes.

Money back guarantee

You'll get a full refund for the product cost, but you have to pay the shipping yourself.

Depending on your payment option, you'll receive the refund within 7 to 14 days, after arrival of the refunded product.

Return

If you need to send an article back please feel free to write us: support@odzey.com

You'll receive the label and further information from us.

You'll receive the label from us. For this please contact us at: support@odzey.com

You'll receive the confirmation per mail, that your return has arrived at our nearest warehouse

1. The product has to be in perfect condition

2. The product has not been damaged by inproper use

3. Return only with original packaging

Payment

You have an overview of all payment options at the bottom of each site. Furthermore here's a list of the options: American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, SOFORT, VISA

Yes, we will refund you on the same way you made your payment.

Please note, that the processing time can take up to 14 days depending on your country and payment method used.

Watches

Yes, as soon as the product arrives at your place, you have 30 days warranty.

It varies from watch to watch, we have series that are stainless steel and series that have an alloy frame.

Currently, all of our watches run on a quartz movement.

Sunglasses

Yes, our sunglasses have UV 400 certification.

Sunglasses labeled UV 400 provide nearly 100% protection from harmful ultraviolet light rays

Yes, as soon as the product arrives at your place, you have 30 days warranty.

The frame of most of our sunglasses range from enhanced polycarbonate to alloy. They provide robust and flexible options for an adequate price.

TAC (Triacetate Cellulose) lenses provide a high degree of optical clarity and are very effective at reducing glare caused by reflections on surfaces such as water or snow.

TAC lenses also have the advantage of being lighter and more flexible than conventional
polarized lenses made of glass or polycarbonate. Additionally, TAC lenses are
more resistant to scratches and abrasions than conventional polarized lenses.

Please note that this may vary from sunglasses to sunglasses.

Polarized lenses help to reduce glare and improve visibility in certain conditions. This special coating is designed to block certain wavelengths of light that tend to reflect off of flat surfaces, such as water, snow, or pavement. By doing so, polarized lenses help to reduce glare and improve visual clarity, especially in bright sunlight or other high-glare conditions.